Quality Assurance Tech - PCC Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Wilmington, OH CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware---PCs, printers, servers, and more---to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers' IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we're a Fortune 1000 IT solutions partner operating in 174 countries around the world---still driven by that startup mentality and guided by our original purpose. keywords: position summary,position details,analysis,process,quality assurance,performance Full Time Salary Range: $22.28/Hr. - $27.85/Hr. Overview: Under the supervision of the Quality Supervisor, the Quality Assurance Technician conducts audits on the process, products and systems in the Configuration environment and other areas as required. Using defined tools and scripts, the Tech identifies issues, analyzes those found during testing, and documents the findings. The Technician also provides support in assessment, implementation and maintenance of quality systems and processes that meet or exceed ISO standards and customer specific requirements. Reports out KPIs as needed to achieve the goals and objectives of the organization. Responsibilities: Performs quality audits on the production product and processes in the configuration lab. Analyzes, troubleshoots, and documents problems, isolates, and finds root causes, drives corrective and preventative actions using quality tools and audits improvements for effectiveness. Conducts data analysis and test validations using statistical process control as well as RPN, (risk priority number). Audits adherence to standard work and workflow processes. Documenting risks and potential errors. Administers the non-conforming database for analysis and reporting. Assists operations with COPQ (cost of poor quality) tracking. Collaborates with technicians and leads to drive quality, continuous improvement and process controls, including standard work. Participates in requirement/design reviews and Quality Assurance strategy meetings. Tracking CI Projects - stats, Control Analysis/PDCA. Submits proposals for improvements and participates in continuous improvement activities. Assists Process Improvement Engineering. Entity of type com.vizirecruiter.common.domain.model.Label with id: 2464 Requirements: Monitors, measures and reports out KPI (key performance indicators). Maintains customer scorecards/Incident charts. Documents test results and reports project status. Reports quality information at Tier Meetings. Reports on COPQ Tracking. Performs all other duties or special projects as assigned. Min USD $22.28/Hr. Max USD $27.85/Hr. EOE/Minorities/Females/Vet/Disabled