Clinical Support Representative

Req ID: 43719

Job Category: Sales

Philadelphia, PA, US, 19019

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Clinical Support Representative (CSR) assists Account Mangers to support Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region.

The CSR performs the value-added services to differentiate STERIS from its competitors which includes (but is not limited to) equipment audits, EEP program utilization/support and Customer in-services. The CSR also supports the after-sale process, including inventory of deliveries, post order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

Duties

• Assists Account Mangers to support Customer facing activities in primary in post-actions including support of projects/installations within the territory.

• Possesses a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. Understands and effectively presents technical literature and how it applies to solving the Customer needs.

• Understands and effectively presents technical literature and information of all products when needed.

• Provides exceptional Customer Service by providing support with initial use of equipment/services including onsite support and startup of video integration.

• Acts as a liaison between Service and Sales at the time of installation.

• Plays a support role in the after-sale process, including post order submittal, OAI, planning sheet sign off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

• Develops relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.

• Is knowledgeable about each account’s history, contacts, and current and long-term purchase plans for designated products.

• Identifies and recognizes key business opportunities and trends to appropriate team member.

• Observes and reports competitor activity and tactics to management.

• Assists in generating quotes.

• Effectively communicates with key team members and support resources in the territory.

• Provides Customer feedback to team members as appropriate.

• Records Customer feedback and complaint information through the proper quality processes and channels.

• Acts on potential prospecting leads from existing Customers and communicates quickly with team members.

• Establishes and maintains ongoing relationships and communication with counterparts in Sterile Processing, PDM’s, Corporate and Strategic Accounts, Field Representations and home office support teams.

• Performs other duties as assigned by management.

Education Degree

• Associate's Degree

Required Experience

• 2+ years of documented successful sales or clinical hospital experience in medical device sales or B2B strongly preferred or 2+years of experience in the ORI/SPD, or in support of those functions such as Clinical Engineering, Hospital IT.; experience in audio/visual communications is strongly preferred.

• Upon hire, successful completion of product specific training modules is required.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID: 43719

Job Category: Sales

Philadelphia, PA, US, 19019

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