Job Information
onsemi Customer Service Representative in Shenzhen, China
Key Goals/Objectives/Activities:
Tactical Service Support
Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids)
Order Entry & maintenance (Reschedule & cancellation)
Delivery improvement, shipment follow up and shipment tracking
Daily interface with customers (Phone, fax, email, Customer WEB)
Part # cross references maintenance
Manage customer requirement to meet Global OTD target
Device activity requests (status change)
RMR processing
Customer accounts analysis (QlikView)
Reporting (Mismatch, Line Down Maintanance)
Customer Relationship Management
First point of contact for sales & customers
Primary supply chain interface to sales & customers
Customer business issues
Customer visits, meetings, conference calls
Relationship development
Customer Advocacy/Problem Resolution
Initiate customer escalations
Understanding of Customer business processes
Initiate communication of supply chain disruptions and coordinate effective resolutions
Review customer forecasts
Processes
Forecast Management
Order Management
Material Return & Financial Allowances
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
onsemi
- onsemi Jobs