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onsemi Customer Service Representative in Shenzhen, China

Key Goals/Objectives/Activities:

Tactical Service Support

Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids)

Order Entry & maintenance (Reschedule & cancellation)

Delivery improvement, shipment follow up and shipment tracking

Daily interface with customers (Phone, fax, email, Customer WEB)

Part # cross references maintenance

Manage customer requirement to meet Global OTD target

Device activity requests (status change)

RMR processing

Customer accounts analysis (QlikView)

Reporting (Mismatch, Line Down Maintanance)

Customer Relationship Management

First point of contact for sales & customers

Primary supply chain interface to sales & customers

Customer business issues

Customer visits, meetings, conference calls

Relationship development

Customer Advocacy/Problem Resolution

Initiate customer escalations

Understanding of Customer business processes

Initiate communication of supply chain disruptions and coordinate effective resolutions

Review customer forecasts

Processes

Forecast Management

Order Management

Material Return & Financial Allowances

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

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