WestRock Account Manager in Totowa, New Jersey
About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com .
Account Manager - Totowa, NJ
1 Center Court, Units A & B
Totowa, New Jersey, 07512
* Career Opportunity *
The Account Managermanages information flow to and from WestRock Merchandising Displays customers and partners in support and generation of existing and new business. This information flow is inclusive of but not limited to management of projects from concept development, structural and graphic design, prototyping, approvals, revisions, manufacturing, order fulfillment, as applicable, and shipping.The Account Managermanages information flow to and from WestRock Merchandising Displays customers and partners in support and generation of existing and new business. This information flow is inclusive of but not limited to management of projects from concept development, structural and graphic design, prototyping, approvals, revisions, manufacturing, order fulfillment, as applicable, and shipping.
* How You Will Impact WestRock *
Communicate as required with external customers to assist in meeting their needs. Attend meetings, manage administrative aspects of customer interaction, and in handling customer requirements in WestRock Merchandising Displays and customer locations
Develop sell prices and provide quote letters to customer
Actively participate in new technology introductions and/or implementations
Work collaboratively and effectively with cross-functional counterparts to respond to customers, complete orders, improve processes, and enhance company performance
Receive, interpret and manage Customer data
Maintain information in WRMD proprietary systems and/or customer specific systems as required
Partner with customer to assess marketing and promotional needs
Work with internal resources including Design, Estimating, Project Management, Production and fulfillment to successfully complete projects and orders
Investigate and resolve customer problems
Create presentations to generate new and additional business
Do regular “store check” to assess the quality of finished product in the marketplace and analyze promotional effectiveness
Initiate customer projects by completing project request form with actionable information
All other required activities involving direct customer interaction
Travel to support customer account as required
Other duties as required
* What You Need to Succeed *
Bachelor’s Degree preferred
3+ experience in account management in support of large customers.
Proficient in the use of Microsoft Office (Word, Excel, and Power Point), and WRMD proprietary software
Strong organizational, communication (written and verbal) and interpersonal skills. A
Ability to multi-task, prioritize work load and adjust to changing priorities in a fast paced, deadline driven environment as well as strong creative thinking, analytical skills and proven project and vendor management skills is also required.
Sales & Customer Service
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.