Job Information
SAP Technical Quality ManagerTQM) in Tokyo, Japan
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Purpose and Objective of Job:
For the execution of our premium support services we are looking for Technical Quality Manager (TQM) working for our customer's premises. As a TQM you will act as SAP's front office lead within the customer's ITProject organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, upgrade and supporting operation improvement. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP on project level.
Expectations and task of the job:
As TQM, you will be responsible for the following tasks:
Understand the customer's solution landscape and business processes
Acquire the role of a trusted advisor inside the customer organization
Create detailed engagement and service delivery plans and drive their execution
Understand SAP premium engagements services and methodologies
Conceptualize, execute and track projects that are in line with our organizational framework
Coordinate involvement of SAP Support resources onsite and in the back office
Identify top issues, define action plan accordingly and drive the resolution process
Report to management and executive level
Skills and Competencies:
Bachelors Degree or equivalent
SAP Technology/ Basis, Application experience
SAP consultant or development experience (SAPProject Manager or Operation manager experience preferred)
Excellent customer / escalation management skills
Proven ability to work with customers on project- and senior management level
Japanese native
Fluency in English
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SAPTQM /ITSAPTQMSAPSAP
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TQM
SAPSAP
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We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 384734 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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