You will be part of our Operational Care team, adding your expertise + skills to the delivery of operational excellence.

Your Role

You will be responsible for enabling transport activities by executing less-than-container load (LCL) operations whilst liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: • To create + complete shipment details in our internal transport management system, coordinate with relevant stakeholders, then organize transport based on our obligations to the customer, escalating discrepancies as required. • To ensure high data quality is available for timely + accurate customer reporting. • To create files for SACO consolidation containers (Master). • To review + ensure alignment of shipping instructions including clarifying deviations + conflicts while taking country regulations, export compliance, rate + routing information into consideration. • To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to customer care locations (CCLs). • To ensure optimization + efficiency is reached accordingly to goals + related cargo statuses are entered into relevant systems. • To ensure cost distributions are completed in time + accurately. • To support on claims + dispute resolution.

Your Responsibilities

You will be responsible for enabling transport activities by executing less-than-container load (LCL) operations whilst liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

• To create + complete shipment details in our internal transport management system, coordinate with relevant stakeholders, then organize transport based on our obligations to the customer, escalating discrepancies as required.

• To ensure high data quality is available for timely + accurate customer reporting.

• To create files for SACO consolidation containers (Master).

• To review + ensure alignment of shipping instructions including clarifying deviations + conflicts while taking country regulations, export compliance, rate + routing information into consideration.

• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to customer care locations (CCLs).

• To ensure optimization + efficiency is reached accordingly to goals + related cargo statuses are entered into relevant systems.

• To ensure cost distributions are completed in time + accurately.

• To support on claims + dispute resolution.

Your Skills and Experiences

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.