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Job Description:

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Job Description

1) Answer Japan customer's inbound call, candidate must be very fluent in Japanese speaking, reading, and writing, N1 qualification is required.

2) Able to Independently complete the customer's request and communicate with respective department.

3) To Meet company goal on call volume and handling time.

4) Be flexible on working hours, the work schedule is following with Japanese Calendar, and might need to work on Taiwan holidays.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Customer Services

Requisition Number: R24008910

Location: Taipei,Taiwan