Job Description:

CLIENT ACCESS REPRESENTATIVE - CUSTOMER SERVICE

Full-Time / Part-Time / PRN / Float shifts (subject to availability)

We are seeking qualified candidates for Client Access Representative positions in Southwest Missouri such as:

Springfield, Branson, Bolivar, Nixa, Marshfield, and more

(subject to availability)

Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!

As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.

Key Responsibilities:

• Provide exceptional customer service to all clients, staff, and leadership team members

• Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner

• Schedule and reschedule client appointments as needed

• Complete client intake paperwork accurately and efficiently

• Collect client cost shares for appointments

• Work with providers to manage cancellation lists and reschedules

• Maintain and update provider cancellation lists

• Accurately complete daily deposit logs

• Scan documents into client charts

Qualifications:

• A high school diploma or equivalent

• Previous customer service experience (preferred)

• Proficiency in Microsoft Office Suite

• Strong computer skills

• Excellent typing skills

• Exceptional organizational skills

What we offer:

Great pay, great schedule, great benefits, and an amazing culture of inclusiveness and positivity. As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

In return for your hard work and dedication, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Plus, you'll have the chance to work in one of our many convenient locations throughout the Southwest Missouri area.

If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!

CLIENT ACCESS REPRESENTATIVE

CUSTOMER SERVICE

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees