The Full-time Optical Medical Billing Receptionist will work a rotating schedule Monday through Saturday in which the person will work every third Saturday.

Essential Job Functions:

• Ability to project a professional image

• Process orders in the Point of Sale (POS) Software

• Understanding of health insurance and medical costs including coding required to properly bill for services

• Skillful in data entry, including speed and accuracy

• Ability to multitask with superior time management skills

• Knowledge of procedure and diagnosis codes including CPT and ICD-10 coding

• Knowledge of medical terminology

• Problem solving and attention to detail

• Ability to recognize billing errors

• Receive denial letters and follow up appropriately to ensure payment is received

• Greet customers on the phone and in person in a friendly manner

• Schedule appointments and send correspondence

• Provide accurate information about services, products, policies and promotions

• Answer customer inquiries and resolve customer issues with exceptional service

• Assist in keeping the store clean and organized and in maintaining inventory and displays

• Adhere to opening and closing procedures of the retail store

• Deliver efficient and effective front desk operation.

Skills & Abilities:

• Excellent customer-service, organization, time-management, communication and interpersonal skills

• Effective retail service skills

• Ability to learn and retain new information

• Comfort using a computer and learning new software

Education & Experience:

• High school diploma or equivalent

• At least two years medical billing experience preferred

• Customer service experience preferred

This position is eligible for medical insurance (Blue Cross/Blue Shield PPO and three high deductible plans with employer funded Health Savings accounts), MetLife Dental Insurance, company paid in full Group life insurance and long-term disability insurance, Paid Time off program, Holiday pay and 401(k) Plan with annual company match, and vision program.

Rochester Optical is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Rochester Optical will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

EOE/M/F/Veteran/Disabled