Job Description

As a Service Manager and member of the Quality Engineering CoP Product team, you will play a critical role in envisioning and designing the end user experience for the Testing community of practice platform for Product Managers, Software Engineers, Test Engineers, and Operations Engineers. You will provide advice, guidance, and direction in carrying out plans and procedures, ensuring that operations meet business needs for usability and quality, and build a community of people with a common interest in testing. You will be responsible for new service and product launches, assist with product definition and planning, roadmap design, training curriculum standards and frameworks, and appropriate support to educate customers to increase adoption of QE Self Service capabilities. You will actively engage with other QE Product teams, fostering a culture of quality engineering best practices and driving continuous improvement to our QE processes while identifying and implementing opportunities for process simplification and improvement. This position will collaborate with a range of stakeholders to ensure a layered and comprehensive communication and engagement strategy that is focused on testing and aligned to the overall CoP standards here at our Company.

Responsibilities but not limited to:

• Assist with development, enhancement, and implementation of strategies on the Testing Community of Practice platform to enable QE self-service testing including developing/maintaining knowledge base repositories, organizing knowledge-sharing sessions, workshops, working with cross functional teams and QE CoP Owner to develop and maintain QE training curriculum.

• Enhances the end-to-end user experience through an analysis and understanding of new and existing user behaviors.

• Performs tests on user interface elements such layouts, target links, landing pages and banners.

• Produces designs using a variety of techniques and software to improve product usability, accessibility, and desirability.

• Using knowledge of Quality Engineering practices and tools, Service Manager will act as liaison between QE Product teams and work with CoP QE Product Owner to derive vision for how to document and communicate testing best-in-class QE products, standards, frameworks, and guidelines.

• Produces high-quality solutions through flow diagrams, graphic designs, storyboards and site maps.

• Communicates scenarios (hypothetical users), end-to-end experiences, interaction models, and screen designs to other people working on a product.

• Partner with QE CoP Product Line Lead to develop objectives, OKRs, and metrics for QE CoP.

• Ensures deliverables meet business needs for usability and quality assisting with setting product vision, and strategy.

• Ensures delivery as expected on their backlog items and tasks.

• Identifies and implements opportunities for process simplification and improvement.

• Performs tests on user interface elements such layouts, target links, landing pages, etc

• Leverages technical knowledge to operate in a digital environment.

• Stay up to date with industry trends and emerging technologies in quality engineering and make recommendations for their adoption in the organization.

• Leverage tools such as Jira, Confluence, Sharepoint, to promote Quality Engineering practices, standards, and guidelines.

Position Qualifications:

Education Minimum Requirement:

• High School Diploma required.

Required Experience and Skills:

• 2 + years of knowledge in UX /content design and management using Sharepoint and Confluence.

• Experience working with distributed teams which are comprised of both internal and external resources located on and offshore.

• 2+ years working projects in Agile (Scrum) and knowledge of working in Jira.

• Experience owning and delivering digital products​ and content throughout their entire lifecycle.

• Experience in content management, and strong written / oral communication skills.

• Some familiarity / knowledge around tools such as Tosca, Xray (JIRA), Loadrunner/Performance Center, Livecompare, RobotFramework is preferred.

• Strong negotiation and communication skills with ability to align the organization on complex technical and content decisions.

• Experience with executing against Objectives and Key Results (OKRs).

• Self-motivated, team player, able work independently as well as within a team environment.

Experience in healthcare and knowledge of SDLC is welcomed.

#eligibleforerp

MSJR

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$83,100.00 - $130,900.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here (https://www.benefitsatmerck.com/) .

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Requisition ID: R283895