Additional Information EU Nationality or work permit for the Czech Republic needed

Job Number 24053348

Job Category Spa

Location W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.

Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together.

W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it.

W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.

JOB SUMMARY

As a Spa Therapist at Away Spa the primary role is to provide professional and personalized spa treatments to guests aiming to enhance their overall well-being and relaxation. Your responsibilities include performing various massage techniques, body treatments, facials, and other spa services in accordance with the spa's standards and protocols. You will assess guest' needs, preferences, and any health considerations to customize treatments and ensure their comfort and safety throughout the session. Additionally, you will educate guests about skincare, wellness practices, and recommended home care routines. Administrative tasks such as maintaining guest’s records, scheduling appointments, and managing inventory may also be part of your responsibilities. Your goal is to deliver exceptional service, promote guest satisfaction and loyalty, and contribute to the overall success of the Away spa by fostering a tranquil and rejuvenating atmosphere. Strong communication, interpersonal skills, and a passion for wellness are essential for success in this role.

CORE WORK ACTIVITIES

Provide Spa/Salon Services

• Monitor and stick to time schedule to stay on schedule throughout the day.

• Escort guests to and from treatment rooms.

• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.

• Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).

• Provide massage services to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).

• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.

• Offer guests amenities such as water, juice, or heated neck pillows.

• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.

• Keep current with techniques and modalities related to field of work.

• Maintain current skills and licensure in service area as per regional requirements.

• Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.

• Check computer or reservation center for updates and changes to schedule regularly throughout the day.

• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.

• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.

• Maintain and develop client base.

• Maintain guest history files on all existing guests and create files for new guests.

• Review all upcoming appointments and treatments.

• Demonstrate knowledge of current trends in spa industry.

• Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.

• Maintain knowledge of retail brands, services and special promotions available in the Spa.

• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.

• Promote and sell spa/salon services including retail offerings related to the Spa.

Maintain Spa/Salon Environment

• Set up workstation and/or treatment room with necessary products, equipment, and supplies.

• Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).

• Maintain cleanliness of workstation and/or treatment room throughout shift.

• Secure supplies and equipment at the end of each shift.

• Dispose of trash and dirty linens in the proper area.

• Evaluate equipment to assess proper functioning and report deficiencies.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.

• Thank guests with genuine appreciation and provide a fond farewell.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Provide assistance to coworkers, ensuring they understand their tasks.

• Escort all guests to changing rooms, relaxation, or next appointment.

Safety and Security

• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

• Practice universal health care protocol while dealing with guests and co-workers.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

Working with Others

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.