Are you a strategic data-driven thinker, passionate about solving problems and identifying innovative opportunities to be best-in-class and delivering results through collaborative change? If so, you have found the right team.

As s Process Improvement Associate in Payments Client Service and Implementations (CS&I), you will collaborate with cross-functional teams to analyze data, synthesize complex information, generate hypotheses, and build actionable and measurable roadmaps and project plans to define and support the ambitious 5-year growth plan of the organization.

The Strategy & Innovation team supporting the Payments CS&I organization, is focused on improving the operating environment, delivering efficiencies, and enhancing the experience for our employees and clients. We partner with leaders across CS&I, Payments Operations, and CB Middle Office to facilitate shared prioritization and execution of strategic and procedural improvements.

Job Responsibilities

• Facilitate monitoring and executive updates related to CS&I's AI/ML efforts and use cases

• Assist in the development and implementation of AI and innovation strategies to drive business growth and competitive advantage

• Collaborate with cross-functional teams to identify opportunities for AI integration and innovation across different business functions

• Support evaluation and selection of AI technologies, tools, and vendors via thorough analysis and assessment

• Contribute to the creation of business cases, project plans, and roadmaps for AI and innovation initiatives and define requirements to develop use cases

• Maintain continuous knowledge with the latest developments in AI, machine learning, and other related technologies through continuous learning and professional development activities

• Develop and update ad-hoc and critical business reporting metrics to drive and monitor progress across all on-going CS&I related AI/ML efforts

• Support efforts to identify new opportunities to add value/efficiency (AI/ML, Intelligent Automation, etc.) to the overall Payments organization including CS&I and Payments Operations

• Provide general support to the AI and innovation strategy team as needed, including administrative tasks, project management and ad-hoc projects

Required Qualifications, Skills and Capabilities

• Bachelor's degree with 3+ years of experience in data-driven and analytical roles

• Strong project management, organizational skills, and attention to detail

• Ability to resolve conflict & collaborate across multiple constituencies while managing multiple simultaneous objectives is imperative

• Resourceful and comfortable with ambiguity

• Strong experience understanding, sourcing, manipulating, and analyzing data and processes to drive insights and support decisions through business cases/benefits sizing

• Excellent communication (verbal and written) and interpersonal abilities: Ability to effectively convey complex topics in a simple manner leveraging "storytelling" to obtain executive buy-in

• Proficient in PowerPoint and Excel

Preferred Qualifications, Skills and Capabilities

• 1+ years of experience in an innovation / transformation focused role

• Financial Services and/or Payments experience

• Proficiency in data visualization & analytic tools including Alteryx & Tableau

• Proficiency in project and asset management tools including JIRA, Confluence, & SharePoint

Work Schedule

• Hours of operation are 8:00 am - 5:00 pm on a hybrid schedule of in office 3 days and work from home 2 days.

This role is not eligible for H1B or sponsorship

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans