About the Department

The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?

The Position

As our new colleague, you will join our Cloud Center of Excellence (CCoE). CCoE is part of Global IT Operations (GITO) which owns, develops, drives and operates the Novo Nordisk IT infrastructure globally. You will be part of the advisory team, and help driving the cloud transformation across the entire value chain in Novo Nordisk from early research to manufacturing and sales. You will be helping the business areas deliver new cloud solutions from idea to operation, as part of our ambitious strategy. You will focus on one or more business areas in Novo Nordisk and help the area adapt, evolve, and innovate by utilizing cloud solutions.

You will, among other things, be involved in: Designing and implementing new innovative cloud solutions to support discovery, development and manufacturing of new pharmaceutical products. Global stakeholder management at a strategic, tactical, and operational level. Engaging with the business areas in a highly regulated industry to ensure that the strategic Novo Nordisk cloud platforms are being used in a secure and quality-oriented manner. Solving ad-hoc technical challenges together with end-users and dedicated teams throughout the organization. Documenting architecture and being able to communicate technical solutions to business stakeholders in an understandable manner, sometimes to a technical audience and other times to a business audience.

Relationships

Individual contributor position, based in Plainsboro, NJ and reporting to the Manager, North America Operations – Infrastructure.

This role is a hybrid working model (3x/week on average) and Interacts internal business areas in North America incl. Commercial IT organization, and IT contacts located at Novo Nordisk North America Affiliate sites. Also interacts with Managed Services providers, representing C&CI and North America customers.

Partner with members of the Global IT Operations organization to ensure alignment with IT services provided in other regions.

Working member of Agile team in Cloud and Corporate Infrastructure.

Essential Functions

• Participate in the global CCoE advisory function with special focus on internal Novo Nordisk business partners in North America and will act as single point of contact

• Encourages information sharing, team-based resolutions, cross-training, across IT to ensure collaboration, effectiveness, efficiency, and service excellence

• Work to continuously improve the service request and delivery processes for C&CI delivered infrastructure services

• Maintain customer relationships and improve response and delivery times on C&CI delivered cloud services

• Maintain close awareness of service partner performance, and monitor to assess against service level agreements, contractual obligations, and business satisfaction

• Drive hot topics follow-up from weekly service partner standup meetings and corrective actions as needed

• Active contributing member of an Agile Product Team

• Attend Novo Nordisk/service partner governance meetings as required

• Represent SarbOx controls at internal GIA audits

• Communicate and coordinate information regarding maintenance windows, major outages, and other significant events

• Assist in resolving any escalated service issues and customer complaints

• Conduct feedback sessions with customers to identify areas for improvement with processes or operating model

• Ability to understand customer requirements and introduce them into the Agile intake process

• Create and present regular performance reports to management

• Represent C&CI infrastructure hosting services in project team meetings

• Integrate multi-sourced IT capabilities as seamless offerings to customers

• Fosters working relationships with line of business, IT leaders, vendors and colleagues focused on effective and efficient IT Service Management

• Encourages information sharing, team-based resolutions, and process improvement to ensure service excellence

  Physical Requirements

  Some business travel may occur, approximately 7-10 days per year. International destinations can include Denmark and India.

  Qualifications

• Bachelor’s Degree or equivalent experience in Information Technology role required

• Minimum of 6 years in supporting IT services and external service providers required, preferably in the Pharmaceutical Industry

• Strong working knowledge of creation and administration of Service Catalogs

• Ability to work in a complex environment with internal and external supported services

• Working knowledge of public cloud (AWS, Azure) services & cost management principles

• Excellent interpersonal and customer service skills

• Strong working knowledge of industry best practices and service delivery standards required

• Strong documentation skills required

• Strong presentation skills required

• Proven leadership ability and a team player

• Excellent communication skills, both written and verbal

• Detail oriented, with ability to analyze trends and take appropriate action as needed

• Excellent organizational and problem-solving skills

• Experience with leading continuous improvement and feedback loop initiatives

• Strong working knowledge of applications including Office 365, SharePoint, Yammer, Azure DevOps, ServiceNow

  Preferred

• ITIL V3, V4 certification

• Strong working knowledge of ServiceNow

• Working knowledge of SAFe Agile methodology

• Working knowledge of server virtualization

• Working knowledge of LAN/WAN networking

  We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

  At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

  Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

  If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.