Thompson's Family of Stores located in the Northern California foothills

Family owned and operated for more than 30 years

Position Overview

In-Store Associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting. The Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle. Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store. S/he will set appointments with potential customers to visit the dealership for appraisals.

This role requires the ability to identify sales opportunities as well. This position is responsible for meeting with the clients, conducting condition reviews, presenting buy bids to clients, ensuring integrity of all necessary paperwork, and ensuring timely processing of paperwork to business office.

Our Associates provide an exceptional customer experience, appropriately managing the customer’s expectations.

Organizational Relationships:

This position interacts daily with Service Customers, Sales Associates, Sales Managers, Service Advisors, Service Director, other associates, Financial Services Manager, and support staff.

Job Responsibilities:

• Review vehicle condition reports

• Determine wholesale and retail prices

• Inspect and accept vehicles arriving onsite

• Create and execute reconditioning plan to prepare vehicle for sale

• Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales

• Driving incremental business through a high-level of engagement with customers.

• Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity

• Work with management to identify current inventory needs.

• Work weekends and holidays when required

• Contact private party used car sellers who have completed Kelly Blue Book instant Cash offer leads

• Offer every customer in our service drive their own Kelly blue book instant cash offer appraisal

• Purchase used vehicles online by utilizing used car site

  Qualifications:

• High School diploma or equivalent.

• Extremely self-motivated

• Ability to set and achieve targeted goals.

• Ability to drive an exceptional Customer experience.

• Demonstrated communication, prospecting, and interpersonal skills.

• Organization and follow-up skills.

• Experience and desire to work with technology.

• Valid In-State Driver's License and an acceptable, safe driving record

  Physical Requirements:

• Ability to sit and stand for prolonged periods of time.

  Benefits

• Medical, dental and visual

• Paid vacation

• 401k

• Great family atmosphere

   

Powered by JazzHR