Job Information
TEKsystems Customer Service Representative in Palatine, Illinois
Description:
The role of the Customer Care Representative is to assist customers with product questions via phone, email, fax, and chat. You will work with customers on order entry, product pricing, shipment tracking, and basic inquiries. This role is located in Rolling Meadows, IL at a corporate HQ.
Essential Duties and Responsibilities:
Handle inbound telephone, e-mail, fax and Chat inquiries from B2B customer accounts, 40+ calls a day
Respond to customer chats using online chat
Enter orders received via phone, email, fax, and webchat
Take Ownership of customer issues from start to finish
Respond to email requests including; order entry, quote requests, basic product inquiries, return processing, order status, and order updates
Provide pricing on quotes for customers, prospects and company sales teams per established guidelines
Resolve customer complaints or concerns regarding service, products, pricing
Update customer account information as needed
Provide Cross-Functional Support as the business requires
Hours:
Monday-Friday 8am-5pm
Hybrid Schedule: 3 days work from home, 2 days in office
Skills & Qualifications:
Must Haves:
2 years of professional office phone skills or 2 years of retail leadership customer service
Proficient computer skills (Microsoft office suite, data entry, computer navigation)
Phone handling experience (office, call center, retail leadership)
Nice Haves:
Customer Resolution
Call Center Experience
ERP or CRM experience
Salesforce.com
Account management or sales support experience
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems
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