WestRock IT Deployment & Support in Nottingham, United Kingdom
MultiPackaging Solutions is a print-based specialty packaging business within WestRock that focuses on healthcare and high-end consumer markets, including confectionery, cosmetics, premium spirits and media packaging. This business provides its customers with an extensive array of premium folding cartons, inserts, labels and rigid packaging across a variety of substrates and finishes. For more information, visit www.westrock-mps.com .
For our office in Nottingham we are currently looking for an experienced
IT Deployment & Support
Position Highlight: As a member of the Field Services Team, you will provide hands-on support for Microsoft Windows & Apple operating systems, Microsoft Active Directory and directory services, smart phones and wired/wireless network solutions. As the on-site 2nd Level Support group you will called on to perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications
How you will impact WestRock:
Work in an ITIL-compliant, Change Management environment, maintaining both personal and team SLA compliance + Troubleshoot hardware and software problems and create innovative solutions + Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installation, maintenance, supporting, troubleshooting, and control of critical infrastructure + Install common and standard software and hardware peripherals + End user device OS Imaging and Asset Management responsibilities + Assist with end-user questions, problems, and training + Configure and troubleshoot Android, iOS, & Chromium OS based mobile devices and related services + Work primarily with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers; application & network servers; network switches & cabling; process control clients; small databases; smart phones and other technology assets + Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations + Duties may include loading and configuring client software as well as testing and applying required patches + Provide support for staff training, continuing education and professional development + Participate in technology field trials.
What you need to succeed:
Bachelor’s Degree is preferred, Technical School Degree plus experience and technical certifications is acceptable + Minimum 2 years proven PC/LAN experience required + Advanced knowledge of Microsoft Windows and Office products including O365, Word, Excel, Access, and PowerPoint + Knowledge of local area network computing, including Ethernet, Cisco, Windows, and TCP/IP + Advanced knowledge of Microsoft Support Tools, SCCM, PXE, and WSUS + Proven capability of providing 2nd level support troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi campus configuration + Demonstrated ability to analyze and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause + Ability and willingness to work in complex manufacturing environments + Ability to deliver results with limited supervision and self-direction + Participate in technology field trials + Ability to work with limited supervision + Team player, with strong interpersonal skills + Ability to travel, driving license
What we offer:
Attractive salary + A corporate culture based on integrity, respect, accountability and excellence + A role in which you can prove and further develop your skills + Work in a multinational context - international clients and project teams
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.
IT Deployment & Support