WestRock Account Coordinator in Newcastle upon Tyne, United Kingdom

Job Context and Content:

  • To be the primary contact for customers and ensure that their requirements are fully understood by other departments.
  • To deal with all aspects of customer service relating to the customer’s needs and requirements, from enquiry through to on-time delivery of a call-off which realizes sales revenue for the Company
  • Building relationships with customers to provide a high level of customer service and support in order to ensure the continuation and growth of business with that customer.
  • To take direction from the Customer Services Team Manager to meet particular needs as they arise.
  • To be an expert user of Pecas, VWT, H2, PSA3 and all other system used in sales administration
  • To visit customers as appropriate.
  • To maintain manuals, and SOP’s to latest requirements
  • To be an active participant in teamwork within the Customer Services team to ensure best practice and standardization of all work processes.

Key Accountabilities


To be responsible for the administration of all enquiries including estimating, quotations, sales orders, confirmations, board demand, works instructions approval, customer support, call-offs, and other contract information, relating to existing, new and prospective customers + Skilful planning will be required to maintain customer service and to achieve the key business objective of minimizing raw material and finished goods stockholding whilst maintaining continuity of supply + To be proactive in dealing with internal and external customers + To work with and maintain a monthly activity report + To understand and use the company’s pricing strategy at the most beneficial level for long term security of existing business whilst meeting the need to maximize profitability

Skills, Knowledge and Understanding:

  • Competent in building strong working relationships and understanding with customers and colleagues
  • Ability to seek opportunities for improvement in all areas of work
  • Ability to use PECAS and Microsoft office systems
  • An understanding of packaging specifications including board specifications
  • An appreciation of the printing process
  • Excellent customer service skills
  • Excellent organisation and administrative skills


  • Ability to operate under own initiative on a day-to-day basis, satisfying customer service and sales administration requirements within own area of responsibility
  • Be open-minded and responsive to continuous improvement and change
  • Ability to work under pressure and to prioritise workload
  • Competent in building strong working relationships and understanding with customers and colleagues
  • Highly motivated
  • Engages and inspires to support a high performing team
  • Ability to manage multiple projects and prioritise

Sales & Customer Service

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.

Account Coordinator

United Kingdom-Newcastle upon Tyne