Front Desk Worker (Corner House and West 140th)

Job Details

Job Location

West 140th Residence - New York, NY

Salary Range

$18.00 - $18.00 Hourly

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description:Corner House and West 140th Street are supportive housing residences that provides housing for the formerly homeless and individuals with severe mental illness in partnership with DHS and DOHMH. .

Purpose of Position: To monitor the activity of tenants/guests/vendors and ensure the safety and security of the building. Additional tasks may be assigned.

Hourly Rate:$18.00

Schedule: Building operates Monday through Sunday, schedule varies based on shift (Full-time or Part-time)

Cornerhouse- Saturdays 8am-4pm & 4pm-12am

140th W 140th- Fridays & Saturdays 4pm-12am,

             Sundays 12am-8am

       Mondays 12am-8am

Roles, Responsibilities, and Essential Duties

• Provide great customer service to all residents, guest, employees and vendors.

• Answer telephones, check voicemails, take and receive messages for Employees.

• Ensure that all visitors sign in and sign out.

• Ensure that all visitors are desired by the resident they claim to be visiting before allowing them in the building. Check that all visitors are allowed in the building.

• Bring emergency or significant issues to the attention of the Manager.

• Maintain windows and cleanliness of main lobby and vestibule area.

• Assist residents with completing work order requests.

• Sort and distribute mail and packages.

• Assist residents with lock outs.

• Document and log all incidents via use of incident report forms.

• Bring emergency or significant issues to the attention of the Manager.

• Monitor and respond to all fire and emergency systems.

• Monitor and control building access according to procedures.

• Any other duties assigned with by Management.

  Staff supervision:

• Report directly to Superintendent.

  Participate as a team member

• Work collaboratively with other staff to assist tenants and ensure tenant/building safety.

  Physical Requirements

• Able to lift 50 lbs.

  Qualifications/Educational Requirements

• High school degree, or the equivalent, required. A college degree preferred.

• A minimum of 2 years of customer service experience required. Knowledge of HPD housing a plus. Able to work independently and effectively as part of a team.

• Strong problem solving, time management and organizational skills.

  Skills, Knowledge and Abilities

• Strong customer service skills including the ability to juggle multiple priorities and maintain strong relationships with tenants and vendors.

• Excellent verbal and written communications.

• Bilingual-Spanish a plus.

  Computer Skills: To perform this job successfully, an individual should have/be:

• Proficient with Microsoft Office; some experience with property management software a plus.

  Physical Requirements

• Some walking throughout the site, light lifting and some bending

  Work Environment

• Booth in the lobby of a residential multi-story apartment building.

  We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

  Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

  The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.