WestRock Customer Service Rep in Liberty, Missouri

Customer Service Rep - Liberty, MO

933 S Kent St, PO Box 27-300

Liberty, Missouri, 64068

United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

The opportunity:

The Customer Service Rep receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. A critical function is to maintain an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies advanced skills to the position within assigned functional area. Many of the assigned duties and tasks reflect substantial variety and complexity and assignments are broad in nature and generally require originality or ingenuity. This position works under minimal supervision.

Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.

Suggests alternative products or services to meet customer needs.

Checks and approves credit within established limitations and confirms orders.

Tracks order activity and alerts appropriate staff of any potential delivery problems.

Tracks warehouse inventories and replenishments.

Creates plant manufacturing documents from customer specifications.

How you will impact WestRock:

Partner with customers to ensure their expectations are being met.

Obtain resolution of routine customer complaints and issues.

Serve as communication link between customers and sales staff to assure responsiveness.

What you need to succeed:

High school diploma, college degree preferred.

Manufacturing / Corrugated experience highly preferred.

Up to 5 years of customer service/customer relations experience.

Excellent phone etiquette and courtesy, professional communication and customer relationship/service.

Good ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes.

Must possess the necessary problem-solving skills to assist with issues related to inventory, production and customer needs.

Must be detail oriented.

Strong computer skills.

What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

#MO

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.Suggests alternative products or services to meet customer needs.Checks and approves credit within established limitations and confirms orders.Tracks order activity and alerts appropriate staff of any potential delivery problems.Tracks warehouse inventories and replenishments.Creates plant manufacturing documents from customer specifications.How you will impact WestRock:Partner with customers to ensure their expectations are being met.Obtain resolution of routine customer complaints and issues.Serve as communication link between customers and sales staff to assure responsiveness.What you need to succeed:High school diploma, college degree preferred.Manufacturing / Corrugated experience highly preferred.Up to 5 years of customer service/customer relations experience.Excellent phone etiquette and courtesy, professional communication and customer relationship/service.Good ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes.Must possess the necessary problem-solving skills to assist with issues related to inventory, production and customer needs.Must be detail oriented.Strong computer skills.What we offer:Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.#MOWestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

Sales & Customer Service

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.

Customer Service Rep

Missouri-Liberty

req6875