customer service rep.

• lakeland , florida

• posted april 17, 2024

job details

summary

• $15 - $15.50 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4516566

job details

I am hiring for Patient Support Representatives to support our healthcare client in Lakeland, FL! This is a fully onsite position. You must be able to pass a drug test and background check.

They are offering $15.5/hour but this will likely increase once you convert to perm. Start date is likely in 2-3 weeks. Please through here if interested or email me directly at megan.hughes@randstadusa.com with the subject line "Lakeland Customer Service Applicant."

salary: $15 - $15.5 per hour

shift: First

work hours: 11:30 AM - 8 PM

education: High School

Responsibilities

• Support inbound and outbound phone lines for the pharmacy

• Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals

• Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail

• Accurately and completely capture information and update systems appropriately

• Be flexible, organized and able to comply with constantly changing program business rules

• Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution

• Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction.

• Provide availability, tracking and shipping information for patient's medication as needed

• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.

• Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.

• Execute day-to-day operations specific to the assigned program(s).

• Maintain patient confidentiality at all times.

Skills

• Call Center (1 year of experience is required)

Qualifications

• Years of experience: 0 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

MH

megan hughes

• megan.hughes@randstadusa.com