Job Information
Teledyne Software Support Expert – Maritime/Hydrography (m/f/d) in Hamburg (Atlantic Haus), Germany
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Your Tasks:
Managing incoming customer service inquiries
Support for SDK users (C++ and C#) as well as for other software solutions and services
Identifying sales leads that develop into new projects
Consulting and supporting the installation, registration, and usage of software
Supporting Product Management with various tasks. Performance of software tests to discover bugs in actual and upcoming (beta) software versions, documentation of software bugs and enhancements
Keep records of customer interactions, process customer accounts and file documents
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Detailed Description:
Completed education in Computer Science or Marine Navigation or Hydrography or similar (bachelor’s or master’s degree)
Very good English skills in speech and writing
Basic knowledge in software development, preferably programming languages C++ and C# is of advantage
Knowledge in Marine Navigation standards and Electronic Navigational Charts is of advantage
Good knowledge in Windows OS (all versions)
Basic knowledge in Linux OS (Open SuSe, RedHat, Ubuntu)
Customer orientation and ability to adapt/respond to different types of characters
Experienced handling with MS Office products
Familiarity with CRM systems and practices will be considered as an advantage but is not a must
Excellent communication and teamwork skills
Ability to multi-task, prioritize, and manage time effectively
What's in it for you:
A competitive salary & benefits package
28 vacation days
Access to in-house learning platform - Teledyne University
Hybrid working model
Additional health bonus
Company sponsors your mobility - Profi-ticket/ Job rad/ Parking ticket
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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You may not realize it, but Teledyne enables many of the products and services you use every day .
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
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