JOB REQUIREMENTS: POSITION SUMMARY This position is the first point of contact between the General Studies department, the rest of the NWTC campus community and the public. Exceptional interpersonal skills and the ability to communicate with customers in all forms of communication are vital. The ability to work independently and effectively under pressure while adapting to changing work priorities is essential. The position works collaboratively within the front desk, support, and administrative teams to meet the needs of the department while also providing a high level of customer service to internal and external stakeholders. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description. Communicate with internal and external stakeholders using all identified modalities. Serve as the liaison between the customer and the appropriate individual regarding the General Studies Department to include General Education, GED, English Language Learner (ELL), Career Pathways Bridge (CPB) Programming and College-wide programs. Utilize resources and internal systems to resolve customer inquiries. Conduct student outreach initiatives for student success, enrollment, and retention purposes. Refer students to appropriate college service. Communicate student progress to applicable college-wide entities as appropriate. Create and update student information utilizing various NWTC systems. Process student enrollments. Perform student and/or faculty related system functions as applicable. Communicate class and wait list opportunities and/or availability. Act as resource for students, faculty, administration, and staff. Maintain classroom needs such as access, restocking, and room scheduling, etc. Assist with faculty resource needs. Process daily absences and/or class cancellations as they occur. Notify students of class cancellations and/or changes using multiple delivery systems. Design and develop reports, correspondence, spreadsheets, and databases from verbal direction, rough draft, and/or supervisor\'s direction. Conduct syllabi intake, tracking, and review process. Review each syllabi to ensure it meets the college standards for student success and transferability purposes. Communicate syllabi needs as appropriate. Serve in a cross-functional capacity to assist teams within General Studies. Maintain office supply inventories. Organize, clean, and restock general studies spaces. Coordinate and communicate with all other office staff to ensure the sharing of information and highest quality of service to internal and external customers. Document and/or update team processes and procedures. All other duties and projects as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum of 2 years working in an office environment. **An equivalent combination of education and work experience may be considered Computer Skills: Proficient with Microsoft Word and Excel. Comfortable with Outlook calendars, tasks and basic email function. Other Requirements: Bilingual fluent English and Spanish, preferred ***** APPLICATION INSTRUCTIONS: Apply Online: www.nwtc.edu/jobs Other: NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (\"each a protected class\"). Inquiries regarding the College\'s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.