Global Leasing Sales Support Manager

Duluth, Georgia;Chicago, Illinois; Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Responsibilities:

Provide user application support and business analysis for internal applications including DealFlo transaction management application, ExpressView® client online portal, sales tools, and other applications in support of the User Applications Team, which may include:

• Application subject matter expertise, product owner and project development activity

• Prioritize project initiatives in conjunction with development team and user community

• Analyze, interpret, and translate business requirements into functional application requirements

• Jira ticket management within Agile project methodology.

• User issue triage, resolution, and escalation for broader DealFlo deal transaction management system, SugarCRM, ARM user access request management, and other peripheral applications

• Participate in application development and project activities

• Perform system testing (SIT & UAT)- compose, maintain, and execute test scripts

• ExpressView® client online portal support:

• Provide prospect demo’s and client user training via WebEx

• Set up new ExpressView® client coding

• Periodic data quality and ad-hoc reporting using Toad or other business intelligence tool

• Provide backup support for Global Leasing SPOC (Security Point of Contact) -coordinate access for new hires, transfers, return from leave and handle high priority requests

• Compose process documents and maintain user manuals

• Provide user validation support for periodic weekend code releases

Required Skills: "Must" have these skills to be minimally qualified

• 5+ years related work experience; experience in leasing, equipment finance a plus, but not required

Desired Skills:

• Critical thinking, analytical and problem-solving abilities

• Strong data management with MS Office tools and advanced Excel

• Presentation & training

• Business intelligence/query building (i.e. Toad)

• Lease Accounting system knowledge

• Project management experience with Visio a plus

• Technical writing

• Clear and articulate written and oral communication skills, with strong listening skills

• Work well under pressure with time sensitive transactions

• Ability to prioritize and execute in a fluid environment

• Exceptional Customer Service handling

• Professional demeanor/positive disposition

• Must be able to interact with all user levels and clients

• Strong attention to detail

• Highly organized

• Technical aptitude

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .