WestRock Customer Service Rep in Cullman, Alabama

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com .

Customer Service Rep-Cullman, AL

Job Description:

Receives and processes new and repeat customer orders, inquiries, and/or complaints covering

items or products ordered. Maintains an ongoing relationship with

selected customers and sales staff. Incumbents utilized knowledge of products

and product availability to provide a communications link to the

customer. Applies advanced skills to the position within assigned

functional area. Duties and tasks reflect substantial variety and complexity.

Assignments are broad in nature and generally require originality or ingenuity.

Works under minimal supervision.

Key Responsibilities:

•Records and

processes orders and/or inquiries received by mail, telephone, and/or through

customer personal contact.

•Provides pricing,

availability, and schedule information within established guidelines.


alternative products or services to meet customer needs.

•Obtains resolution

of routine customer complaints and issues.

•Serves as

communication link between customers and sales staff to assure responsiveness.

•Tracks order

activity, and alerts appropriate staff of any potential delivery problems.

•Tracks warehouse

inventories and replenishments.

•Attains pricing for

any services and materials required for the manufacturing of customer's item

that must be manufactured at a different facility.


•Key Action

•Computer Skills

•Microsoft Word, Outlook, Excel, SAP Software user knowledge and the ability to

quickly learn other applications as needed

•Decision Making/Initiative Takes action; Works independently, anticipates

potential problems and takes immediate action; Self-learner


•Supports customer and WestRock team initiatives and goals, cooperates and

demonstrates positive attitude toward others; will assist in all areas as


•Planning/Organizing Work

•Sets priorities, establishes objectives/milestones. Schedules activities effectively, and completes tasks in

a timely manner

•Communication Skills

•Communicates regularly with Customers and Sales Representatives

•Coordinating activities between Customer and WestRock

Experience/Educational Requirements:

•High school diploma required, college degree preferred

•Generally requires 5+ years of related professional experience with specialized training that may

be acquired thru vocational training or an Associates Degree

•Strong computer skills with Microsoft Office Suite

•Good verbal and written skills

Sales & Customer Service

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.

Customer Service Rep