WestRock Customer Service Account Manager in Clinton, Iowa
About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com .
Customer Service Account Manager - Clinton, IA
2301 South 21st Street
Clinton, Iowa, 52732
The Account Manager position requires knowledge of company’s products, processes, pricing structures, and delivery capabilities.Under general supervision, receives and records orders from customers; may offer established discounts or other considerations based on quantity, delivery date, product substitutions, production account inventory, sales liaison, etc.Requires communication, follow-up, and execution of job orders in manufacturing.Other duties as required. Strong Microsoft Office skills required.
Duties and Responsibilities:
Receives and records customer orders
Responds to inquiries regarding pricing options, product availability and suitability for customer processes
Prepares quotes and estimates
Coordinates new business review projects and updates production daily on status
Checks inventories and orders materials from established vendors as necessary to complete customer order
May schedule and/or prioritize customer orders
Arranges delivery through established carriers
Records and researches complaints and offers resolutions within established parameters
Refers more complex or sensitive complaints or problems to others for resolution
Assists in recovery of aged receivables
Coordinates use of other company resources to provide value added services to accounts
Develops strong client relationships over time that provide significant input to planning company product, price, and service strategies
Supports manager and other sales professionals in developing new market opportunities in the designated territory or market
What You Need to Succeed:
The ability to understand and apply department policies and procedures
Good oral and written communication skills to effectively interact, in person or otherwise, with management, other employees, and external or internal customers or service providers
An excellent knowledge of all MS Office applications with Excel skills being of particular importance
The ability to learn machine capabilities and development of pricing, pricing strategies, and estimating
Work well with numbers
Strong attention to detail
Excellent problem solving skills
Experience with data entry systems - AS-400 desired
Team player and self- starter
BA in Marketing or equivalent experience in related field
Minimum of 2-5 years’ experience
What We Offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
Sales & Customer Service
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.
Customer Service Account Manager