Job Description

Job Title: Manager IT

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of over $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world! Our mission is to enable our customers to make the world healthier, cleaner and safer. We are a successful, growing global organization and you will be encouraged to perform at your best.

Location/Division Specific Information

The Manager IT will be part of the Corporate Infrastructure & Security, Colleague Technology & Support, Global Technology Support. The GTS team is servicing our colleague’s on site or remote in close collaboration with the Service Desk and all other IT teams in Thermo Fisher Scientific. Your team will support all Thermo Fisher Sites in Czech Republic, Slovakia and some remote users in EMEA.

How will you make an impact?

We are seeking a highly skilled and experienced IT Manager to oversee our IT site support team. The IT Manager will be responsible for leading a team of technical professionals in providing efficient and effective IT support to end-users. This role requires a strong technical background, excellent leadership abilities, and a customer-focused approach to ensure the smooth operation of our IT systems.

Therefore, we are looking for a motivated

IT Manager who wants to join us in fulfilling our mission.

In this position you will lead our IT site support team. As the IT Manager, you will develop a team of technical experts and ensure efficient and effective IT support is provided to end-users. This role requires a solid technical background, exceptional leadership abilities, and a customer-focused approach to ensure the smooth operation of our IT systems.

Responsibilities:

• Lead and develop a team of site support technicians, providing guidance and coaching.

• Develop strategies to enhance the efficiency and effectiveness of the site support team.

• Ensure timely resolution of IT incidents, service requests, and problems reported by end-users.

• Collaborate with other IT teams and stakeholders for seamless integration and support of IT systems.

• Support large enterprise projects and initiatives.

• Supervise support metrics and identify areas for improvement.

• Develop a customer-centric culture within the team.

• Manage vendor relationships and contracts for site support services.

• Provide assistance with colleague onboarding and offboarding.

• Participate in audits and business continuity planning.

• Travel up to 20% to support other sites when required.

Requirements:

• Excellent proficiency in Czech language and good English language skills.

• Bachelor's degree in Information Technology or related field.

• Proven experience in leading an IT site support team.

• Deep technical knowledge and solving skills.

• Excellent leadership and people management abilities.

• Understanding of IT service management processes.

• Good communication and social skills.

• Ability to prioritize tasks and meet deadlines.

Desirable Experience:

• ITIL qualification at Foundation Certificate level or equivalent.

• Relevant IT certifications.

• Familiarity with Windows 11 and deployment technologies such as Intune and Autopilot.

• Familiarity with IT asset management and inventory control is desirable.

About us: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive Services.

For more information, please visit www.thermofisher.com .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.